Customer Service Improvement – a New Priority for Retail

From left to right, front row: BS/2 Sales Department Manager Emil Musayev; Symphony EYC EMEA Channel Manager Janusz Moroz; Symphony EYC Vice President Global Channels Didier Jumeau; Penki Kontinentai Group Board Chairman Idrakas Dadasovas.
Second row: ASHBURN Business Development Department Manager Dominykas Mertinas; ASHBURN Executive Director Zorzas Sarafinovicius, ASHBURN sales manager Darius Kontvainas; BS/2 Business Development Manager Daniel Fukson.

At the end of March, Symphony EYC’s Global Channels Vice-President Didier Jumeau and EMEA Regional Manager Janusz Moroz visited Penki kontinentai Group. They discussed retail market trends and possible cooperation with Penkiu kontinentu bankines technologijos (BS/2) and ASHBURN International managers.

Established in 2012 through the merger of Aldata and EYC, Symphony EYC is now the world leader in retail processes optimization. The company has over 1,000 customers in many countries of Europe, Asia, North and South America, and more than 600 employees who work with more than 25,000 stores worldwide.

Earlier predominant attention in both finance and retail sectors has been paid to technological solutions and labor management issues; while customers’ needs were often ignored. Anyway, recently the situation has changed – and all attention is now focused on the quality of the “retailer - customer” relations. So, the client’s needs and behavior analysis plays a big role in improving these relations.

The Symphony EYC software for analytical research, data processing and inventory stimulates the adoption of optimal solutions for strategy planning, marketing, sales and procurement, inventory management and the procurement system productivity through a single omnichannel services system.