To improve customer service and save money, BT is having Nortel bring Voice over IP to its U.K. call centers
Published:
3 December 2004 y., Friday
To improve customer service and save money, BT is having Nortel bring Voice over IP to its U.K. call centers.
The $5 million contract is one of the largest deployments of a VoIP-based "virtual contact center" in Europe, the companies said. When completed, it will serve nearly 10,000 agents across 124 sites.
A spokesperson for Brampton, Ontario-based Nortel was not immediately available for comment.
In a statement, Peter Kelly, Nortel's president of the enterprise networks for the region, said the contract "is a huge vote of confidence in our VoIP and contact center technology and demonstrates that convergence really can deliver huge benefits and reduced costs on a very large scale."
While much of the VoIP marketing and advertising has focused on consumer VoIP services, Nortel and its rivals are selling the benefits of the technology to multinational corporations. Call centers in particular represent an attractive opportunity.
Nortel's IP Contact Center line lets companies create a virtual contact center that spans wide geographic areas and crosses multiple time zones, ensuring the most appropriate agent available handles each caller's inquiry.
Voice and data networks are converged, allowing BT to cut management costs. BT's customers will benefit from access no matter where they are or what time they call, Nortel said.
Šaltinis:
internetnews.com
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.
The most popular articles
European Commission Vice-President Siim Kallas, responsible for transport, today presented to the College a preliminary assessment of the economic consequences for the air transport industry of the volcanic ash crisis.
more »
Boosting economic recovery, investing in Europe's youth and in tomorrow's infrastructures are the priorities of the 2011 draft budget adopted by the Commission on 27 April 2010.
more »
European Competition Commissioner Joaquín Almunia welcomes proposed commitments by Visa Europe to significantly cut its multilateral interchange fees (MIFs) for debit card payments.
more »
Because of the Icelandic volcano, flower growers in Colombia couldn't get their stems to markets in Europe.
more »
The Second Vice President of the Spanish government and Minister of Economy and Finance, Elena Salgado, on Sunday played down the importance of apparent fissures within the EU concerning the Greek financial crisis, expressing her confidence that all countries would support the aid package for this country, which will be accompanied by a tough budget-tightening plan.
more »
Commission launches an information campaign on the CE conformity mark - designed to ease the free movement of goods around Europe and protect consumers.
more »
If Europe's airports ever open again the introduction of new security measures like body scanners will be expensive.
more »
After Eurozone Finance Ministers agreed measures to address Greece’s financial woes last Sunday, MEPs quizzed leading economic figures, including the chairman of Goldman Sachs - former financial advisors to the Greek government - on how to strengthen EU economic governance and improve reporting of national statistics.
more »
The European Tourism Stakeholders Conference, being held in Madrid today and tomorrow, will explore ways and means to strengthen the visibility of tourism at a European level and to verify how the actions to promote a competitive EU tourism industry.
more »
The European Bank for Reconstruction and Development (EBRD), World Bank Group member IFC, and The Netherlands Development Finance Company (FMO) have joined up with the Asia Debt Management Hong Kong (ADM Capital) to establish a regional fund to invest in midsize companies facing financing difficulties as a result of the financial crisis.
more »