Surprise bills

Published: 4 January 2000 y., Tuesday
About 100 New York Kozmo-users who have accounts with the web-based service that guarantees delivery of entertainment and convenience items in under an hour were mysteriously charged random fees during the week between Christmas and New Years. "I was charged $57 on Dec. 26. And $77 on the the 29th. And I haven_t used Kozmo in weeks," said Michael Auerbach, a New York-based Kozmo customer who said he knew of two others in his office who were also bogusly billed. A spokeswoman for Kozmo said the random fees were a mistake. Alison Blume said the site sent out e-mails to customers who received false charges and also sent the overbilled New Yorkers 5,000 Kozmo points -- valued at $50 -- to remedy the situation. Founded in 1997 by ex-Wall Streeter Joseph Parks, Kozmo.com has since received a $28 million first round of funding and has expanded it_s delivery service to Seattle, Boston, San Francisco, Washington D.C., and Los Angeles. The company has plans to add 30 new locations to the roster by the end of 2000.
Šaltinis: New York Host
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