Wincor Nixdorf has established a Global Distribution Center (GDC) in Singapore to support its growing operations in Asia Pacific. The new facility focuses on Asia Pacific, providing strategic storage and dispatch of spare parts for its regional service business for both banking and retail products, such as ATMs and POS systems.

The GDC based in Wincor Nixdorf’s Asia Pacifc regional headquarters in Singapore will complement an existing centre in Düren, Germany.

Ken Ng, Manager of the Global Distribution Centre in Singapore, said the launch of the Singapore hub allows the company to improve control stock efficiency in order to provide rapid supply response to customers in Asia Pacific.

“Wincor Nixdorf Asia Pacific is committed to providing a high availability of spare parts to customers,” said Ng. “This includes some service parts that we manufacture in Singapore and China. By sourcing locally, we can respond to Asia’s unique logistics and supply chain requirements and deploy goods faster.”

The IT processes of the Singapore GDC are geared to drive timely reverse and forward logistics. Wincor Nixdorf’s logistics competence in operations excellence is supported by SAP technology. Arvato, Wincor Nixdorf’s supply chain partner in Europe, ensures the smooth and continuous movement of goods to help banks and retailers drive faster turnaround times.

“With the set-up of the Global Distribution Centre in Singapore within the Services Division at Wincor Nixdorf, we want to develop and extend the logistics offering as a service business process outsourcing opportunity to external customers. This will enable them to reap the benefits of a better managed network as well as logistics efficiency," said Liow Meow Kee, Regional Vice President, Services Division, Asia Pacific. "By providing a single management interface for all after-sales service parts support, Wincor Nixdorf’s GDC can help customers improve their consumers’ satisfaction while increasing operational efficiency.”

Wincor Nixdorf delivers repair services and manages stocks of 20,000 different types of spare parts across the globe at Regional Distribution Centers, Field Service Locations, PUDOs (pick-up and drop-off points) and technicians’ vehicles. The end-to-end IT solutions provider to retail banks and retailers dispatches 4,500 consignments a day with delivery times of 24 hours to Europe, 48 to 72 hours in Asia Pacific and worldwide.

Wincor Nixdorf helps financial institutions and retailers compete in local, regional and global markets by allowing customers and service partners to order online or at one of the 34 Customer Care Centres (CCCs) around the globe. Asia Pacific has 7 CCCs spread across the region.