Wincor Nixdorf says ATM innovation, automation and outsourcing will be way of future

 

Wincor Nixdorf AG spent much of its time at this year's Wincor World demonstrating how Wincor Nixdorf can support financial institutions and retailers through innovation.
 
“More than ever, our customers’ business is being shaped by intensive competition, rationalization, globalization and standardization,” said Wincor Nixdorf chief executive Eckard Heidloff.
 
The focus of this year’s event is on cash management, sales automation and marketing processes as well as managed services, outsourcing and checkout automation. Another important theme involves software platforms designed to extensively support processes in retail stores and the front-office area of banks.
 
Wincor Nixdorf has expanded its software suite for FIs with new mobile-phone enabled solutions.
 
The PC/E Mobile Transaction Services software, for instance, enables so-called person-to-person payments. With this solution, the accountholder initiates payment to another person, who then uses two payment codes sent via the mobile phone for authorization.
 
With its software solutions, Wincor Nixdorf supports FIs in their efforts to intensify customer contact through self-service systems, using ATMs as sales channels. Standard transactions such as cash withdrawals are now processed largely by self-service machines.
 
And another new software product, PC/E Value-Added Services, enables value-added services at self-service terminals, such as ticket sales, booking trips and loading mobile phone pre-paid cards.
 
Wincor Nixdorf also is becoming increasingly occupied with implementing PC/E Retail Banking Solution Suite modules to meet specific needs and demands. The company also is expanding its professional services offer, which aims to develop tailored solutions to meet customer requirements not covered by the existing product portfolio. One example is a customer advisor portal, which is being developed with industry standard components.
 
For retail companies, Wincor Nixdorf offers a complementary software portfolio. A new module from the TP Application Suite, which is now running on more than 80,000 systems worldwide, enhances customer loyalty in stores. TP Loyalty software supports the implementation of individual bonus programs and simplifies the administration of customer cards and accounts.
 
Wincor Nixdorf has also successfully implemented its software in service stations. At the start of Wincor World, Shell announced plans to equip service stations on different continents with Namos software, which Wincor Nixdorf has developed specifically for service stations.
 
The company’s comprehensive offer of automated checkout solutions also has been enhanced to include various checkout scenarios, such as express checkout for a limited number of purchases, self-service terminals for full shopping carts, mobile scanning, and options for separated payment processes. Cash management components integrated into self-service checkout terminals ensure secure and efficient cash handling at checkout.
 
Wincor Nixdorf also touted its IT solutions for FIs and retail companies — solutions and services Wincor Nixdorf says will move it beyond its traditional role as a manufacturer to becoming a strategic business partner. Customers are increasingly demanding high-quality services such as managed services and outsourcing services.
 
Today, Wincor Nixdorf is managing more than 40,000 systems worldwide.
 
According to Wincor Nixdorf, FIs and retail companies can lower operating costs by as much as 25 percent when they outsource their IT operations.
 
And as a new service for banks and retail companies, Wincor Nixdorf can take over debit and credit card transaction processing. As an outsourcing partner, it assumes responsibility for the entire technical and operative processing of transaction processes between terminals and the host systems of the FI. By outsourcing these operations to specialized service providers like Wincor Nixdorf, customers no longer require their own IT infrastructure for processing transactions and can thus reduce costs.