Privacy policy

The Penki Kontinentai group of companies takes care of your privacy and personal data security and undertakes to respect and protect personal information. This document outlines our applicable principles of collecting and using information.

This Privacy Policy ("Policy") determines and explains how your personal data are collected and further processed by the Penki Kontinentai group of companies, and what your rights are.

We confirm that, in collecting and processing your data, The Penki Kontinentai group of companies complies with the Law on Legal Protection of Personal Data of the Republic of Lithuania, The General Data Protection Regulation (EU) 2016/679, the Law on Electronic Communications of the Republic of Lithuania and other applicable legal acts regulating the protection of personal data, as well as instructions from competent authorities.

The Privacy Policy applies only in cases when the User purchases and uses the Penki Kontinentai group of companies products and/or services, visits www.5ci.lt, www.bs2.lt, www.atmeye.com, http://atmeye.us/news, www.smartsafe.lt, www.cashmanagementiq.com, www.payments-iq.comwww.ashburn.eu, www.penki.lt, www.mano.penki.lt, www.profit.lt, www.news.lt, www.scena.lt, www.filmstudio.lt, www.ssc.lt, www.loftown.lt, http://mediasearch.lt, http://smarthouse.lt, http://iptviq.com, mail.penki.lt. Our Policy does not apply to the other companies’ resources when the User visits their websites with services provided by the Penki Kontinentai group of companies.

Your personal data collection

The information we collect about you depends on the services provided to you and to the information you provide to us using the services or registering on our website.

We collect this type of data:

• provided by you during cooperation, legal relationships, purchase Penki Kontinentai goods or services, at registration for information or our newsletters;

• generated automatically, when you use our network or services (e.g., send an e-mail or visit our websites);

• received from third parties and/or publicly available sources, such as other service providers or publicly available registers.

You are not required to provide us with your personal data, but if you do not want to share information, we may not be able to provide you with certain services.

We collect the following data:

• basic information: name, surname, personal code, date of birth, address, identity card, telephone number, e-mail address;

• data related to the equipment and/or services provision, such as information about the ordered service, invoice and complete payment information, agreement and disagreement with regard to the processing of personal data for direct marketing purposes and provision to third parties , telephone number, e-mail address;

• data generated by communication means and our services, such as traffic data - time, duration, caller number, incoming call, linked IP address, etc .;

• other data on the use of services, such as data collected through cookies and similar technologies related to browsing the Internet;

• video images obtained by our video surveillance equipment when visiting our salons to ensure the safety of staff, customers and premises;

• telephone conversations during the call to corporate customer service centers or responding to company phone calls;

• other data collected on the basis of your consent and which is defined in detail at the time of your requested consent.

Processing your personal data

The Penki kontinentai group of companies processes personal data for the following purposes:

• To conclude and execute service contracts; account of clients and settlements under concluded contracts; protect the creditor interests and to prevent material losses; collect the subscriber debts.

• Direct marketing. We manage both impersonal documents and personal data for direct marketing.

• Personnel, clients and other persons who have got into the ​​video surveillance area for property protection.

• To ensure the proper services provision; to assess customer solvency and manage indebtedness; to assess the customer service quality; to protect the rights and legitimate interests of the company; to collect evidence. When you call the customer service center or answer our employees’ phone calls, we record a telephone conversation and register the data to ensure the provided services quality, assess your solvency, manage debt and enter into service contracts.

• For other purposes, when the company has the right to process your personal data with your consent in connection for the company’s legal interests or when the data is processed by the relevant legislation. We may process personal data for other purposes if we have your consent. We process personal data in order to comply with our accounting, reporting obligations to the competent authorities, etc., when required by law.

Given all the circumstances, The Penki Kontinentai group of companies processes personal data only for purposes limited by the law considering your personal safety.

The Penki Kontinentai group of companies guarantees that personal data is processed accurately, fairly and lawfully, and only for the purposes established for data collection, strictly adhering to clear and transparent legal requirements for the processing of personal data.

Use of cookies

When you visit our website, we want to provide information and functions tailored to your needs. For this, we use cookies. They help us to recognize you as a previous visitor to the Penki Kontinentai group of companies’ website, to save your visit history and adapt the content accordingly, to analyze trends and improve both the work of the site and the services of the company.

You have the right to choose whether to accept cookies. If you do not agree to save cookies on your computer or other device, you can change the Internet browser settings and disable all cookies, or enable/disable some of them at a time. In some cases, this can slow down the speed of web browsing, restrict the functionality of certain websites or block access to websites. Detailed information is available at AllAboutCookies.org or www.google.com/privacy_ads.html.

Cookies used on our website:

COOKIES‘ NAME

VALIDITY PERIOD

DESCRIPTION

ASP.NET_SessionId

Until the session end

General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.

TawkConnectionTime

Until the session end

Identifies the user's IP address, monitors the user's steps on the site.

__RequestVerificationToken

Until the session end

Cross-Site Request Forgery.

lang

1 year

The cookie determines the languagesettings of the user’s browser, to better serve relevant information in theright language.

visited

2 hours

Collects information on our users’ preferences and controls pop-ups.

_ga, _gat 

2 years

Google Analytics tracking cookies. The cookie collects information about user's behavior on the site and composes statistical information.

_gid 

24 hours

The cookie collects information about user's behavior on the site and composes statistical information.

_utma, _utmb, _utmc, _utmz 

2 years

Google Analytics tracking cookies. Information to the server is sent anonymously. Cookies identify unique visitors and monitor user sessions.

_dc_gtm_*

8 hours

The cookie collects information about user behavior on the site and is used to generate reports and optimize offers.

__tawkuuid

Until the session end

Identifies the user's IP address, monitors the user's steps on the site.

_ym_isad

24 hours

These cookies are used to collect statistical information about the website traffic for generating reports and improving the page.

_ym_uid

24 months

These cookies are used to collect statistical information about the website traffic for generating reports and improving the page.

_ym_visorc_32271114,
_ym_visorc_32271234,
_ym_visorc_32271299,
_ym_visorc_32271299,
_ym_visorc_35591510,
_ym_visorc_36302755

30 min

These cookies are used to collect statistical information about the website traffic for generating reports and improving the page.

Tawk_5624cd1060ea8e77d412e7,
Tawk_562cf2021bfee9647926d9b,
Tawk_596dcdcf1dc79b329518ee4e,
Tawk_596dcdea6edc1c10b03467c6,
Tawk_59706a231dc79b329518f4d4,
Tawk_59706a551dc79b329518f4d7, Tawk_59706a806edc1c10b0346dc6, Tawk_5970714f1dc79b329518f4f6, Tawk_597071596edc1c10b0346ddf, Tawk_597071651dc79b329518f4f8

6 months

A third-party cookies that let you link chat windows for providing a better service.

TawkConnectionTime

1 year

A third-party cookies that let you link chat windows for providing a better service.


Third-party sites

The Penki Kontinentai Group is not responsible for the privacy policies or practices of third-party websites.

Privacy Policy Changes

This policy can be changed and updated as necessary, taking into account changes in the Penki Kontinentai group of companies or other factors. The updated Privacy Policy is posted on the website. You should carefully read it and confirm that you agree with it.